Ways to Work with Online Travel Agencies
If you’re in the hotel industry, there's a good chance your property is working with online travel agencies (OTAs). These companies’ websites are often among the first places people check when looking for lodging. And while working with OTAs gives your property visibility, the 15-30% commission fees can cut into your profits.
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The hospitality industry has faced immeasurable changes in the last year. Fortunately, hotels are beginning to see regrowth. However, with this opportunity comes challenges, as many displaced hospitality workers have moved on to other fields.
Security issues such as violent attacks and harassment toward your employees or guests, theft and robbery within your facility, and cyberattacks can negatively affect your hotel with consequences that extend well beyond the actual incident. With so many different options for travelers, a hotel’s reputation must remain pristine to attract guests during such a competitive time in the market. Establishing a security program can help you maintain a safe and secure property.
Finding and maintaining quality staff isn't always easy for hotels and motels, and it is becoming even more challenging as employee expectations for work-life balance, compensation, and employee benefits evolve. Though economy and mid-level hotels can’t always compete with larger hotel chains, that doesn’t mean they can’t offer a desirable workplace.
