Self-checkout, online shopping, curbside-pickup, same-day delivery—consumer shopping has evolved over the last 20 years thanks to innovations in omni-channel technology. But with innovation comes more opportunities for exploitation. As the technology consumers use to shop becomes more sophisticated, so do the tactics, techniques, and procedures used in retail theft.
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Increased use of digital technologies is impacting consumer preferences— and food interests are no exception. Healthier options, unique ingredients, and cultural styles have seen an increase on social media in 2021, and that influence will continue into 2022. Similarly, consumers will continue to gravitate toward online menus and ordering, curbside pickup, and delivery. Restaurants with healthier offerings and digital options will continue to see increased traffic and sales.