Report Fraud

Insurance fraud is not a victimless crime. The payment of fraudulent claims and the costs associated with fighting them causes everyone’s insurance premiums to be higher. In addition, insurance scams put people’s lives and property in jeopardy. We don’t tolerate it, and you shouldn’t either. If you see something, please report it.


An estimated 10 to 25% of all claims nationwide involve some type of fraud. 

The Coalition Against Insurance Fraud reports that more than $80 billion is stolen each year through insurance fraud. If insurance fraud were a company, it would rank in the top 25 of the Fortune 500. At Acuity, our Special Investigation Unit aggressively investigates property-casualty insurance fraud. They work hard to fight claims fraud so we can settle legitimate claims fairly and quickly. You can help us win the battle by reporting suspected fraud.


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CLAIMS RESOURCES


Our claim resources, just for you.

Find a repair shop

Repair facilities listed here participate in our preapproved auto repair shop (PARS) program. By taking your vehicle to an approved shop, you will save time and reduce paperwork. In addition, any repairs made by a PARS facility are guaranteed by the shop for as long as you own the vehicle.

Roadside assistance

If it is part of your policy, roadside assistance is available 24/7 by calling 866.732.1466.


FAQs


Have questions? We have answers.


No you can remain anonymous. If you are comfortable providing your information, please do, so we may follow up with any questions.


There are a variery of insurance scams, but here are some to keep an eye out for.

Storm chasers. Be leery of contractors from out of town who show up at your door after a storm. Use a reputable local contractor and be sure to read and understand any contract before signing. Report the claim to us before a contractor repairs the damage.

Staged accidents. Some crooks may intentionally cause an accident and even add passengers to their vehicle after the crash. If this happens to you, please call the police to the scene of the accident. Take photos of involved vehicles and the scene. Count the number of passengers in the other vehicle and get their information.  Also, be sure to collect information from any witnesses to the accident.

Windshield claims. If you are approached unsolicited by somebody who offers to replace your windshield for free, please contact us first. We will get you connected with a reputable company that can inspect and determine if your windshield needs repair or replacement.

Towing claims. After you’re involved in an accident, a towing company shows up at the scene without anyone calling them. Take advantage of our roadside assistance network to get access to a reliable towing company that you can trust.

Workers’ Compensation claims. A coworker gets injured off the job or doesn’t get injured at all, but submits a claim against the company’s workers’ compensation policy. Contact your supervisor or Acuity to report this information.


This is a myth we often hear, but rest assured, you are not responsible for just being in an accident. Depending on the circumstances, another party can be solely responsible for an accident.


Yes. The other insurance carrier needs to complete their investigation similar to how we complete ours. If you are uncomfortable with anything they may be asking, please contact us to discuss your concerns. It is your right to refuse a recorded statement to the other person’s insurance carrier.