What Is the Acuity Nurse Helpline?
The Acuity Nurse Helpline is a toll-free, round-the-clock phone service that connects injured workers with experienced, registered nurses at the exact moment of injury or as soon as the injury is identified. Available in both English and Spanish, this service empowers employees to get timely, expert advice and helps employers initiate the claim process efficiently and confidently. Whether it’s a minor cut or a potentially serious backstrain, the Acuity Nurse Helpline ensures no one has to navigate injury response alone.
How the Service Works
1. Injury Occurs: An employee reports an injury to their supervisor.
2. Call the Helpline: The employee (with or without the supervisor) calls the Acuity Nurse Helpline at 1.800.383.0049 — available 24 hours a day, 7 days a week.
3. Triage Assessment: A registered nurse uses evidence-based clinical guidelines to evaluate the severity of the injury.
4. Care Recommendation: Based on the assessment, the nurse advises the employee on the appropriate level of care — whether that’s self-care, first aid, an urgent care visit, or emergency services.
5. Documentation & Reporting: The nurse provides a full report of the call, which is then shared with Acuity and the employer if requested to assist in claims handling and injury documentation.
When Not to Use the Acuity Nurse Helpline
While the Nurse Helpline is a powerful tool for triaging most workplace injuries, it is not a substitute for emergency medical care. Call 911 or seek immediate emergency assistance if the injured worker:
- Is unconscious or unresponsive
- Has difficulty breathing or is experiencing chest pain
- Has severe bleeding or visible broken bones
- Shows signs of head or spinal injury
- Is having a seizure or stroke
- Is in any life-threatening condition
In these situations, prompt emergency care should be the first step. The Nurse Helpline can still be a helpful resource for follow-up reporting and documentation after the emergency is addressed.
Why It Matters: Benefits to Employers and Employees
For Employers:
- Early Intervention: Immediate triage reduces unnecessary ER visits and improves claim outcomes.
- Streamlined Reporting: Each call generates a detailed incident report, expediting the claims process.
- Cost Control: Early medical guidance can prevent small issues from becoming major claims.
- Compliance Confidence: Ensures OSHA reporting and workers' compensation procedures are supported from the start.
For Employees:
- Reassurance: Speaking with a nurse instantly brings clarity and calm in stressful situations.
- Appropriate Care: Ensures the right level of care, avoiding over- or under-treatment.
- Bilingual Access: Nurses are available in English and Spanish to provide inclusive support.
What makes us different?
- No enrollment or setup is required - start using the Nurse Helpline today by calling 1.800.383.0049.
- Acuity never charges insureds for using the helpline. The cost of this service is absorbed by Acuity, making it free for all policyholders, regardless of size or complexity.
- The multilingual, registered nursing staff specializes in occupational injuries and are licensed to practice in all 50 states.
Getting Started
If you're already an Acuity policyholder, there’s no setup required. You can start using the Nurse Helpline today by calling 1.800.383.0049 whenever an injury occurs.
Timely intervention makes a meaningful difference.
See the proven impact of early nurse triage.
Decrease in litigated claims
Decrease in cost per claim
Decrease in days open
RESOURCES
Other things you might be interested in.
Acuity has a number of brochures that explain our policies, coverage options, and services in additional detail.
Acuity offers an extensive library of loss control resources to help keep your employees and company operating safely
Watch our helpful business specific videos featuring our specialists, covering everything from safety to new trends in your industry.
FAQs
Have questions? We have answers.
How much does the helpline cost?
Nothing! The helpline (including its telehealth feature) is provided at no charge to every Acuity workers’ compensation policyholder.
What if my employee calls and the nurse determines that his or her injury is serious and they need to see a doctor?
The nurse will immediately refer your employee to an appropriate provider for further treatment.
Does the nurse report the incident to Acuity, or do I still need to do that?
If your employee calls the Acuity Nurse Helpline, the nurse will automatically report the incident to Acuity.
Are there other benefits of using the helpline?
In addition to advocating for injured workers, our nurse helpline can eliminate unnecessary ER visits and keep injuries from escalating. This lessens the frequency and cost of claims, which lowers experience mods and premium costs. Customized reporting on helpline outcomes is available to larger accounts. Also, when an employee contacts the service, the nurse automatically reports the incident to Acuity, streamlining the claims process for your customer.
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