Claims can be reported by calling 800.242.7666, or you can report claims online.
Our claims representative will attempt to make contact with you the same day the loss is reported or within 24 hours.
Each claim is unique and evaluated based on its own specific circumstances.
A decision is made based on the claims representative’s investigation and your policy’s language.
Our claims resources just for you.
Whether you're locked out, have a flat tire, or need a jump, 24/7 emergency assistance is just a phone call away.
Save time, reduce paperwork, and rest easy knowing your repair is guaranteed when selecting one of Acuity's preapproved auto shops.
The Acuity Nurse Helpline is a program designed to streamline healthcare access for your injured employees, making sure they receive appropriate care. This service will enable your company to reduce claim costs for nonemergency injuries, saving you money and ensuring the health and safety of your workforce.
FAQs
Have questions? We have answers.
If you’re involved in an auto accident, contact our claims office at 800.242.7666. You can also contact your local agent or report the claim online. When reporting a claim, please have all the pertinent information available, such as the date, time, location of the loss, and names and contact information of the parties involved.
Once the claim is reported to our claims office, you will be contacted by your assigned claims representative who will walk you through our claims process and answer any questions. Our goal is to contact you the same business day or within 24 hours of when the loss is reported.
There are a number of factors that go into establishing rates. Your agent is the best person to ask how your rates may be affected.
Yes. However, if a lienholder or loss payee is listed for the vehicle, their name must be included on the check to protect their interest.