Learn About Acuity Claims

Reporting a claim is easy. Report online or give us a call—we're here to help. 800.242.7666

95%
claims satisfaction
We want the claim process to be a calming one. Your satisfaction is important to us. *****
One
point of contact
We provide you with a single point of contact who can focus on what you need. So, when a claim comes in, you know we're here for you.

CLAIMS BASICS

Four steps to a stress-free claim.
We know having a loss can be stressful, but processing your claim does not have to be. Our highly trained claims professionals are here to assist you.
  • Step one
    Report your claim

    Claims can be reported by calling 800.242.7666, or you can report claims online.

  • Step one
    Report your claim

    Claims can be reported by calling 800.242.7666, or you can report claims online.

  • Step two
    Facts are gathered

    Our claims representative will attempt to make contact with you the same day the loss is reported or within 24 hours.

  • Step three
    Your claim is reviewed

    Each claim is unique and evaluated based on its own specific circumstances.

  • Step three
    Your claim is reviewed

    Each claim is unique and evaluated based on its own specific circumstances.

  • Step four
    Your claim is completed

    A decision is made based on the claims representative’s investigation and your policy’s language.


CLAIMS RESOURCES


Our claims resources just for you.

Roadside assistance

Whether you're locked out, have a flat tire, or need a jump, 24/7 emergency assistance is just a phone call away.

Repair shops

Save time, reduce paperwork, and rest easy knowing your repair is guaranteed when selecting one of Acuity's preapproved auto shops.

M.A.S.H.

M.A.S.H. is a nurse triage program designed to streamline medical access for injured employees, making sure they receive appropriate healthcare.


FAQs


Have questions? We have answers.


If you’re involved in an auto accident, contact our claims office at 800.242.7666. You can also contact your local agent or report the claim online. When reporting a claim, please have all the pertinent information available, such as the date, time, location of the loss, and names and contact information of the parties involved.


Once the claim is reported to our claims office, you will be contacted by your assigned claims representative who will walk you through our claims process and answer any questions.  Our goal is to contact you the same business day or within 24 hours of when the loss is reported.


There are a number of factors that go into establishing rates. Your agent is the best person to ask how your rates may be affected.


Yes. However, if a lienholder or loss payee is listed for the vehicle, their name must be included on the check to protect their interest.


We make it easy to report a claim.