Claims

Reporting a claim is easy. Give us a call—we're here to help.

REPORT A CLAIM


We make it easy to report a claim.


File a claim

Have an auto, property, or general liability claim? File it online today.


Report a workers' compensation claim

Have a Workers' Compensation claim? File that online today.




Report fraud

An estimated 10 to 25% of all claims nationwide involve some type of fraud. *


Windshield claims

For windshield claims, call 866.815.7696.




Roadside assistance

If it is part of your policy, roadside assistance is available 24/7 by calling 866.732.1466.


M.A.S.H. nurse hotline

Call the M.A.S.H. nurse triage hotline for non-emergency, work-related injuries at 800.200.6375.



CLAIMS RESOURCES


Our claims resources just for you.

Workers' compensation claims brochures

Our claims resources, made just for you.

Find a repair shop

Repair facilities listed here participate in our preapproved auto repair shop (PARS) program. By taking your vehicle to an approved shop, you will save time and reduce paperwork. In addition, any repairs made by a PARS facility are guaranteed by the shop for as long as you own the vehicle.


CLAIMS BASICS

Four steps to a stress-free claim.
We know having a loss can be stressful, but processing your claim does not have to be. Our highly trained claims professionals are here to assist you.
  • Step one
    Report your claim

    Claims can be reported by calling 800.242.7666, or you can report claims online.

  • Step one
    Report your claim

    Claims can be reported by calling 800.242.7666, or you can report claims online.

  • Step two
    Facts are gathered

    Our claims representative will attempt to make contact with you the same day the loss is reported or within 24 hours.

  • Step three
    Your claim is reviewed

    Each claim is unique and evaluated based on its own specific circumstances.

  • Step three
    Your claim is reviewed

    Each claim is unique and evaluated based on its own specific circumstances.

  • Step four
    Your claim is completed

    A decision is made based on the claims representative’s investigation and your policy’s language.


FAQs


Have questions? We have answers.


If you’re involved in an auto accident, contact our claims office at 800.242.7666. You can also contact your local agent or report the claim online. When reporting a claim, please have all the pertinent information available, such as the date, time, location of the loss, and names and contact information of the parties involved.


Once the claim is reported to our claims office, you will be contacted by your assigned claims representative who will walk you through our claims process and answer any questions.  Our goal is to contact you the same business day or within 24 hours of when the loss is reported.


There are a number of factors that go into establishing rates. Your agent is the best person to ask how your rates may be affected.


Yes. However, if a lienholder or loss payee is listed for the vehicle, their name must be included on the check to protect their interest.