How To File a Homeowners Claim

Claims can be stressful and overwhelming, but having your homeowners policy with Acuity means we are there for you in your time of need. With Acuity, you’ll experience top-notch claims service and industry-leading customer satisfaction to set your mind at ease.

Some important things to keep in mind:

• If there is an emergency, immediately dial 911.
• Contact police if you were the victim of a crime, so a police report can be written.
• Take photos or videos to document the scene and any damaged or destroyed property.
• Contact your insurance agent or Acuity as soon as possible to report the claim.

Additionally, while it may be tempting to start cleaning up damaged items, it is important that you wait until your insurance company has had a chance to inspect the damage. The best course of action is to preserve the scene to allow for a thorough investigation. The exception is temporary repair that is necessary to protect the property from additional loss or damage.