One of the key factors in keeping your customers satisfied on a construction project is communication. From my own experience, I have noticed that when a contractor takes the time throughout the construction project to educate and explain the steps to their client, there is a satisfaction of the work being performed by the customer and a connection for the contractor. The client feels more involved as they rely on the expertise of the contractor.
There are many ways a contractor works with their clients. Here are a few ways a homeowner and contractor could work together in building a new home.
Here are some ideas to consider when communicating with a client about creating their dream home:
It is also helpful to suggest things you anticipate the homeowner may need in the future that they might not have considered. Here are a few examples.
If allowances are given to the homeowner for interior finishes such as carpet, tile, and cabinets, make sure you communicate whether labor is included. Having the homeowner pick out these materials early for ordering can help keep the schedule moving forward.
When a contractor shows enthusiasm for a project, it truly carries over to the customer. Taking the time to communicate effectively and professionally to each customer will pay off down the road. A satisfied customer can be your best advertising.