CSR of the Month - Becky Grove
Commercial Lines Marketing Agent Becky Grove is a key component to the Doty and Hench agency’s sales success.
Headquartered in Chattanooga, Tennessee, RSS Insurance follows a client-first philosophy. RSS Principal David Allen explains that delivering outstanding customer service starts with taking care of the agency’s own people.
ICI’s clients know they can count on Rebecca Anderson.
In years past, the prevailing wisdom among many industry pundits was that independent agents would gradually decline in importance until they became irrelevant. They predicted that, in a world that continued to evolve toward digitalization, online transactions, and customer self-service, agents simply could not survive. However, the role of independent agents is more important than ever today, and the proof is in the numbers.
Dave started in the insurance industry in 1978 as a captive agent. In 1998, with four young kids and a homemaker wife at home, he took the risk to transition his agency to become independent. As it turned out, it was the best decision he could have made—for both his clients and his family. 
It’s no secret why Erin Konkol from Wisconsin’s Vizance agency is this month’s Outstanding Service Professional honoree.

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