Self-checkout, online shopping, curbside-pickup, same-day delivery—consumer shopping has evolved over the last 20 years thanks to innovations in omni-channel technology. But with innovation comes more opportunities for exploitation. As the technology consumers use to shop becomes more sophisticated, so do the tactics, techniques, and procedures used in retail theft.
Dr. Mark H. Beaudry, an Assistant Professor at Worcester State University, presented his predictions for retail innovations and their potential exploitations at the 2022 National Retail Federation (NRF) Protect show. Here are four of his predictions: