Outstanding Service Professional - December

Customers of Fleis Insurance Agency can rest assured that Bonnie Hammes always has their best interests at heart.

“Bonnie is a terrific agent for her customers and always looks out for their well-being. She tells them what they need to hear, not always what they want to hear, and that honesty earns her respect from customers. Bonnie is loyal and we are lucky to have her in our agency,” says Steve Fleis, Principal Agent.

Bonnie is a Commercial Customer Service Agent and has been with the Onalaska, Wisconsinbased agency for 21 years. She enjoys building long-term relationships with customers and says that great service is akin to solving a puzzle.

“Everyone’s needs and situations are unique. You need to listen, get all your information, find coverages, and put all those pieces together to help the customer determine the best thing to do,” she says. “You also have to respond to customers quickly—that is essential to selling and retaining accounts.”

Bonnie adds that all the insurance professionals at Fleis Insurance Agency are committed to service excellence. “Everyone communicates well with one another and works together to solve problems. We spend a lot of hours working together and have really become a family,” she says.

Congratulations to Bonnie Hammes, an Outstanding Service Professional!