Why Roadside Assistance is Important

No matter how reliable your vehicle may be, flat tires, dead batteries, and other unexpected issues can happen at any time. Roadside assistance provides an extra layer of protection, helping you stay safe and get the support you need in the event that you get stranded.
September 9, 2026 | Auto
By: Lisa D.
Lisa D. has almost 20 years of experience in the insurance industry, including over 15 years at Acuity. Before starting at Acuity, she obtained her P&C license and sold personal insurance. She keeps a pulse on industry trends while continuing to specialize in developing and updating personal auto insurance products. On top of that, Lisa has her Association in General Insurance (AINS) and Associate in Personal Insurance (API) designations. Outside of work, Lisa enjoys cooking, photography, and spending time with her family. The last two go hand in hand, as she takes pictures of her kids every day.

Author of Auto Focus

Reliable car? Check. Smartphone? Check. Emergency kit? Check. Roadside assistance? Better check.

 

Safety technology in cars continues to improve. From accident detection and avoidance features to built-in navigation and emergency help systems, our cars seem prepared for anything. Add an emergency kit and your smartphone; what else could you possibly need to avoid a disaster? Hint: It’s the one item not checked in the opening paragraph.

 

Even if you have a safe vehicle and the latest technology, things can still go wrong and you could find yourself stranded at any time. How are you going to get tow service? How much is it going to cost? Roadside assistance could be your hero.

 

Here are three reasons to have roadside assistance added to your policy:

 

  • Safety. If your car gets stuck, breaks down, or becomes undrivable, time is of the essence to move yourself, your precious passengers, and your vehicle out of harm’s way. This can be especially difficult and time consuming in an unfamiliar or dangerous area. Our 24/7 roadside assistance gets you connected to local help as soon as possible. 

  • Convenience. If something unfortunate were to happen with your vehicle, it's probably going to happen on a nice sunny day, when multiple service shops are available, and you have nowhere to be. Because that's how it always goes...right?  Probably not. Whether you lock your keys in the car, it runs out of gas, or it is damaged in an accident, roadside assistance is available whenever and wherever you need it. 

  • Cost. It might be a challenge to find multiple service shops and compare prices for the service you need. You could end up paying more out of pocket than necessary. In fact, you may already have roadside assistance included with your auto insurance and you don’t even realize it!

 

Car trouble is stressful. Finding help in the middle of a tense situation can make matters even worse. But have no fear, roadside assistance can help save the day! Contact your insurance agent today - they can help you identify if roadside assistance is already included in your Acuity auto policy, and help you add it on if not. Still not sure about it? Learn more about Acuity's roadside assistance.

By: Lisa D.
Lisa D. has almost 20 years of experience in the insurance industry, including over 15 years at Acuity. Before starting at Acuity, she obtained her P&C license and sold personal insurance. She keeps a pulse on industry trends while continuing to specialize in developing and updating personal auto insurance products. On top of that, Lisa has her Association in General Insurance (AINS) and Associate in Personal Insurance (API) designations. Outside of work, Lisa enjoys cooking, photography, and spending time with her family. The last two go hand in hand, as she takes pictures of her kids every day.

Author of Auto Focus