Best Practices When Challenging Your CSA Data
Share
Posted by Cliff J. on March 3, 2017 in Trucker Focus

Whether you’re a motor carrier or a truck driver, it is important that your Compliance Safety and Accountability (CSA) scores are accurate. If you believe there is inaccurate data being reported on CSA’s Safety Management System (SMS) it will negatively affect your CSA scores.

 

The Federal Motor Carrier Safety Administration’s (FMCSA) DataQs online system allows motor carriers and drivers alike, to request a review of federal or state-issued citation or violation that you feel is incorrect.

 

After you make a request, the system automatically forwards your Request for Data Review (RDR) to the appropriate office for resolution and then collects updates and responses for current requests. However, keep in mind that just because a challenge is filed, it doesn’t mean the data will automatically be corrected.

 

Here are five best practices that can help improve your chance of success when challenging your CSA data.

 

  • Be accurate. Choose the correct RDR type and provide the accurate report number. Be sure your information is complete.
  • Be clear. Specify what you want reviewed, and, if possible, have someone proofread written comments for clarity before submitting.
  • Be detailed. Provide supporting documentation, such as pictures, bills of lading, registration and license information, court documents, contracts, and other information, to help support your case as to why the information is incorrect. Arguing your opinion will not help. Just like in doing your taxes, the best results are gained through supporting documentation.
  • Be polite. Remember that requests are reviewed by people who are interested in doing the right thing. Being polite and factual will help move the process along.
  • Be honest. It should go without saying, but file requests only in cases you reasonably believe a mistake was made by enforcement.
Cliff J. is our Trucking guru
I bring over 30 years of trucking industry experience to Acuity. I worked my way up from driving to managing the safety operations of a transportation company, culminating in owning and managing my own regional trucking company. My main goal at Acuity is to help you, the motor carrier, the owner/operator and the driver better understand the insurance industry and help shape Acuity’s products and services to better meet your needs. I regularly provide ongoing trucking training to Acuity employees to help them understand the unique needs of those in the trucking/transportation industry. With over 30 years in the transportation sector, as both a company driver and as owner and manager of a trucking company, I have first-hand experience that helps me understand the challenges truckers’ face, and detailed knowledge of transportation regulations. My experience coupled with a background in insurance loss control can help answer and provide solutions to any issues that may arise.


Get a quote today and Achieve Total Acuity.

Posted By: Cliff J. on August 16, 2017 in Trucker Focus
After a long day of driving to make pickups and deliveries, planning routes over congested roads, and determining hours available yet to drive, you have finally found a safe place to park the rig for the night—or at least you thought so. Unfortunately, most fender benders to CMVs occur while at shipping docks, truck stops, and similar locations.
Posted By: Cliff J. on May 8, 2017 in Trucker Focus
The thousands of hours of “windshield time” drivers spend behind the wheel each year provides plenty of time to ponder some of life’s great questions. The answers to some questions are clear—such as why tractor-trailers are called 18-wheelers. But other questions are less obvious, such as why the front part is called a “tractor” and massive rigs are called “semi trucks.” Want to know the answers? Read on!
Posted By: Cliff J. on April 17, 2017 in Trucker Focus
Nearly two years after it’s announcement by the FMCSA, the Commercial Driver’s License Drug and Alcohol Clearinghouse will become a reality. In December, the agency announced its final rule for establishing a database that will serve as a central repository containing records of violations of FMCSA’s drug and alcohol testing program by CDL holders.