An Acuity Short: A Day in the Life
Posted by Lisa D. on February 28, 2017 in Acuity Focus
Learn more about how Acuity's award-winning culture makes employees happy and engaged—creating an environment where they go the extra mile for our customers.

This is a fictional story based on factual events. The names in this story have been altered to protect everyone’s identities.


Beep. Beep. Beep.


The sound of Jessica’s alarm clock woke her up abruptly. She rolled over in bed and reached for her phone on the nightstand to turn off the alarm.


It was just past six. She stretched her arms and pushed herself off her bed. She quickly went through the morning motions, preparing herself for the day. When she finished getting ready, she walked downstairs and saw her husband Mike sitting at the table drinking coffee.


“Good morning,” Jessica said.


“Good morning. Would you like some coffee?” asked Mike.


“No thanks. We have Town Hall at Acuity today, so there will be coffee and breakfast for us.”


“Wow. They sure do treat you guys well,” Mike scoffed.


“Yes, they do. You know how much I love my job. They really make our workplace a comfortable environment. Plus, at the Town Hall today, I will hear an update from every department. It is nice to be in the know and understand what is going on in all areas of the company,” replied Jessica.


“That is a great point. They show they care, and I’m glad you work there.”


Jessica grabbed her keys, said goodbye to Mike, and walked out the door.


When she arrived at Acuity, she went to her desk, checked her email, and immediately picked up the phone.


“Hi, is this Mr. Smith? I am Jessica from the Acuity Claims department,” Jessica said to her customer.


“Thank you for sending the email inquiring about the status of your claim,” Jessica politely told the customer. “I want to assure you that we have everything we need, and you should be getting your check today. We really appreciate how quickly you were able to get us all the information.”


After the customer thanked her, Jessica replied, “It is my pleasure to help you, Mr. Smith. Please call me if anything else comes up. Have a great day.”


As she hung up the phone, she couldn’t help but feel a sense of accomplishment. Acuity empowers her to do what is right for customers. She is able to care so deeply because the company she works for truly cares.


A few hours later, Jessica talked to her friend and coworker Susie as they walked back from the Town Hall.


“Can you believe we were just able to vote to give away $500,000 to charity?” Jessica exclaimed.


“The way we are included in those decisions makes me feel like we are truly making a difference,” replied Susie.


“I agree. It is great to work for a company that gives back to the community and, even better, they involve us in those decisions!”


The rest of the morning flew by. Learning about the successes of the company, along with being a key decision maker in where the company was donating money, had Jessica’s morale sky high.


This led to some great phone conversations with customers. She had a sense of pride  helping them get back to their normal everyday lives.


Over lunch, Jessica decided to head down to the company’s on-site exercise facility to work out. It was a great way to break up the day and clear her mind. She appreciates that Acuity provides this perk so she can lead a healthy lifestyle.


Her first task for the afternoon was to reach out to a claimant she has been working with to provide care for a long-term injury. Jessica has been working with this claimant for nearly 2 years, so she has gotten to know him well. She enjoys learning of his improvements, as he becomes stronger after his accident.   She can really see how she has made an impact on his life.


“Good afternoon, Jonathan. How are you doing?” Jessica started the conversation.


“That is great to hear. I wanted to follow up and make sure your physical therapy went well and you received all your latest medication.”


“I’m glad everything is working out for you. Well, you know where to find me if you ever need anything. I hope you have a great day. Talk to you soon,” Jessica said as the call ended.


Jessica looked at her phone to check the time and couldn’t believe it was already 5 p.m. She packed her bag and headed to her car. As she drove away from Acuity, she couldn’t help but smile.


Jessica knows how lucky she is to work at a place that not only provides her with some great perks, but also appreciates her hard work. This combination makes her job rewarding and enjoyable. While some of her friends are constantly looking forward to the weekend, Jessica is excited for what tomorrow brings—even though it’s only Tuesday. She feels fortunate to represent Acuity, and to know the difference she makes on the job.

Lisa D.
Lisa D. has over 14 years of experience in the auto insurance industry, including 12 years at ACUITY. She obtained her P&C license and sold personal insurance for two years before starting at ACUITY, where she focuses on researching new auto coverages, helping with the auto pricing system, and leading auto insurance-related projects. On top of that, Lisa has her Association in General Insurance (AINS) and Associate in Personal Insurance (API) designations. Outside of work, Lisa enjoys cooking, photography, and spending time with her family. The last two go hand in hand, as she takes pictures of her kids every day.

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