CSR of the Month - Cheryl Grimes

Commercial lines customers of Lansing, Michigan’s Rathbun Insurance know they can count on Cheryl Grimes to deliver fast, expert service. 

“Cheryl and I regularly leave commercial renewal meetings where our insureds stress her prompt expertise as the main factor in continuing to do business with our agency. She is pivotal to our success and we are blessed to have her lead our Commercial service department,” says Ben Rathbun, agency President.

Cheryl joined the agency in November 2013 and is Commercial Lines Supervisor. She has earned both the CISR and CAWC designations and says that knowledge is the foundation of providing a great service experience.

“You need to know your coverages—that’s essential to letting people know that we will take care of them. You also need to get back to people quickly, and that’s where it helps that I work with such great underwriters at Acuity. In commercial lines, getting what customers need as soon as possible is important,” she says.

“I love my job,” says Cheryl. “It’s different every day, and I’m always learning something new. And the people at Rathbun are like a big family. We work well together and lean on each other to get things done.”

Congratulations to Cheryl Grimes, an Outstanding Service Professional!