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Why should I create an online account?
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FAQs
Have questions? We have answers
How do I create an online account?
Our goal is to make the process as simple as possible while ensuring access to your policy is kept secure. The steps to create an online account are listed below.
1. Verify your policy
2. Enter contact information
3. Verify email - confirm you can receive Acuity's emails
4. Create Login ID and password
5. Select security questions
What if I forget my Login ID or password?
Forgetting your login information happens. We have 24/7 online support to help you retrieve a forgotten Login ID or reset your password. To retreive your Login ID you simply need to confirm your email and zip code. To reset your password you can choose between answering your security questions or sending a temporary code to your email.
Can I have multiple policies on my account?
Yes, you can manage multiple policies with one online account. While creating your account you will be asked if you need to add another policy on the final step. You can also add policies at any time from Customer Care.
Can I manage a personal and commercial policy on one account?
Yes, you can add personal and commercial policies to one online account.
Do I need an online account to pay my bill online?
No, we offer an online payment option for customers without an account, but customers with an account have a more streamlined payment experience.