Prefer mobile apps? Create an account on our app.
Why should I create an online account?
Acuity alerts
Sign up to receive text or email alerts and we'll keep you posted on important updates.
eDelivery
Manage paperless billing and policy document delivery when you sign up for an online account.
Acuity mobile app
Download our free app and you'll have access to the tools you need when you're on the go.
Download vehicle ID cards
It's your policy so you should have access anytime and anywhere. An online account lets you interact and view things like vehicle ID cards.
Keep tabs on your claim
Acuity will never leave you wondering the status of your claim, but with an online account, you can always view details of closed claims.
Pay your bill
Easily manage payments and payment methods with your online account and pay your bill without having to look up your policy number or agency code.
FAQs
Have questions? We have answers
How do I create an online account?
Our goal is to make the process as simple as possible while ensuring access to your policy is kept secure. The steps to create an online account are listed below.
1. Verify your policy
2. Enter contact information
3. Verify email - confirm you can receive Acuity's emails
4. Create Login ID and password
5. Select security questions
What if I forget my Login ID or password?
Forgetting your login information happens. We have 24/7 online support to help you retrieve a forgotten Login ID or reset your password. To retreive your Login ID you simply need to confirm your email and zip code. To reset your password you can choose between answering your security questions or sending a temporary code to your email.
Can I have multiple policies on my account?
Yes, you can manage multiple policies with one online account. While creating your account you will be asked if you need to add another policy on the final step. You can also add policies at any time from Customer Care.
Can I manage a personal and commercial policy on one account?
Yes, you can add personal and commercial policies to one online account.
Do I need an online account to pay my bill online?
No, we offer an online payment option for customers without an account, but customers with an account have a more streamlined payment experience.