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Acuity Nurse Helpline

The Acuity Nurse Helpline is a program designed to streamline healthcare access for your injured employees, making sure they receive appropriate care. This service will enable your company to reduce claim costs for nonemergency injuries, saving you money and ensuring the health and safety of your workforce.

Our nurse helpline is free of charge to all Acuity workers’ compensation accounts

The 24/7 helpline is meant to be used by your employees to get medical advice on nonemergency issues such as sprains, strains, cuts, minor burns, and debris in the eye. For injured workers with fractures, head trauma, or deep wounds, emergency care should be sought.

 

What makes us different?

The Acuity Nurse Helpline is staffed by multilingual registered nurses, ensuring ease of communication for your employees.  The nurses are licensed to practice in all 50 states, and the program is offered in most states where we operate. The goal of the helpline is to prevent minor incidents from becoming major claims.  We believe it to be a more efficient workers’ compensation choice for your workplace.

 

Call: 800.200.6375

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RESOURCES

Other things you might be interested in.

Brochures

Acuity has a number of brochures that explain our policies, coverage options, and services in additional detail.

Loss control

Acuity offers an extensive library of loss control resources to help keep your employees and company operating safely

Videos

Watch our helpful business specific videos featuring our specialists, covering everything from safety to new trends in your industry.

View more resources & tools

FAQs

Have questions? We have answers.

Does the nurse report the incident to Acuity, or do I still need to do that?

If your employee calls the Acuity Nurse Helpline, the nurse will automatically report the incident to Acuity.

How does the Acuity Nurse Helpline impact the claim experience?

By addressing a case when it first occurs, a quick and accurate care plan can be made.  This often prevents unnecessary emergency room visits, keeping your medical costs down and your experience mod in check.

What if my employee calls and the nurse determines that his or her injury is serious and they need to see a doctor?

The nurse will immediately refer your employee to an appropriate provider for further treatment.