Scope of Consent
By completing the eDelivery enrollment process, you agree that we may provide you with information related to your insurance policy(ies) ("documents") in an electronic format until you withdraw your consent, as described below. This consent applies to the policy(ies) and associated document types you have selected to receive electronically, as well as any future updates you make to your eDelivery preferences. You may view or change your preferences at any time by accessing your online account information at http://www.acuity.com.
There are certain documents that, by law, we must also send in paper format through postage delivery regardless of your consent to receive these documents electronically. So long as required by law, we will deliver those documents to you both electronically and in paper. At our sole discretion, we may choose to provide you with documents in paper in addition to sending these documents electronically.
Confirmation of Email Address
To complete the eDelivery enrollment process, you will need a verified email address. If you do not have a verified email address, a message will be sent to the email address you have provided. You will have 8 hours to respond before the process will expire and need to be restarted. Upon following the instructions listed in that email, you will have completed the consenting process to receive electronic documents.
Method of Providing Documents to You in Electronic Form
We will send you an email notification with a link to our website when new electronic documents are available. It is your responsibility to log in to our website using your unique username and password to view, print, or save your electronic documents. You may also log in to our website at any time to view, print, or save your documents.
Keeping Email Address Current
It is your responsibility to accurately provide us with your email address. You may change the email address on record by accessing your online account information at http://www.acuity.com. If your email address is no longer valid and notifications cannot be delivered, we will return to normal postage delivery. We may consider an undeliverable email to be your withdrawal of consent and elect to stop electronic delivery at our sole discretion, without notice. You may re-enroll by providing your corrected email address and once again consenting to receive electronic documents.
Requesting Paper Copies of Electronic Documents
You may request paper copies of your documents, free of charge, at any time. To request a paper copy of any electronic document we have provided to you, please contact us at 800.242.7666.
You may withdraw your consent to receive electronic documents at any time. If you wish to do so, access your online account information at http://www.acuity.com and change your settings to unenroll in eDelivery. There are no conditions, consequences, or fees to withdraw your consent to receive electronic documents.
Unenrolling in eDelivery may take up to 24 hours after the request is received to take effect. After your withdrawal has been processed, any new documents generated for your policy will be sent via the United States Postal Service to the address last known to us.
Hardware and Software Requirements
In order to receive electronic documents you must have the following:
If our hardware or software requirements change, and that change creates a material risk that may cause you to be unable to access or retain electronic documents, we will inform you of the revised hardware and software requirements. You will then need to review the new requirements and once again indicate your consent to continue to receive electronic documents.
Updated Terms and Conditions
We may update these Terms and Conditions at anytime and will advise you of any changes via the email address you have provided to us. Your continued participation in the eDelivery option will constitute your acceptance of any changes made to these Terms and Conditions. Please keep a record of these Terms and Conditions for future reference.
Last updated 03/12/2019