eDelivery Terms and Conditions

Your use of this website or application ("app") is expressly conditioned upon your acceptance and agreement to these terms of use; please read them before using this website or app. By using this website or app, you acknowledge your assent to these terms of use without limitation or qualification. Acuity may change these terms of use from time to time at its discretion. Your access and use will be subject to the most current version of these terms of use.

Scope of Consent

By completing the eDelivery enrollment process, you agree that we may provide you with information related to your insurance policy(ies) ("documents") in an electronic format until you withdraw your consent, as described below. This consent applies to the policy(ies) and associated document types you have selected to receive electronically, as well as any future updates you make to your eDelivery preferences. You may view or change your preferences at any time by accessing your online account information at http://www.acuity.com.

There are certain documents that, by law, we must also send in paper format through postage delivery regardless of your consent to receive these documents electronically. So long as required by law, we will deliver those documents to you both electronically and in paper. At our sole discretion, we may choose to provide you with documents in paper in addition to sending these documents electronically. 

Confirmation of Email Address

To complete the eDelivery enrollment process, you will need a verified email address. If you do not have a verified email address, a message will be sent to the email address you have provided. You will have 8 hours to respond before the process will expire and need to be restarted. Upon following the instructions listed in that email, you will have completed the consenting process to receive electronic documents. 

Method of Providing Documents to You in Electronic Form

We will send you an email notification with a link to our website when new electronic documents are available. It is your responsibility to log in to our website using your unique username and password to view, print, or save your electronic documents. You may also log in to our website at any time to view, print, or save your documents.

Keeping Email Address Current

It is your responsibility to accurately provide us with your email address. You may change the email address on record by accessing your online account information at http://www.acuity.com. If your email address is no longer valid and notifications cannot be delivered, we will return to normal postage delivery. We may consider an undeliverable email to be your withdrawal of consent and elect to stop electronic delivery at our sole discretion, without notice. You may re-enroll by providing your corrected email address and once again consenting to receive electronic documents. 

Requesting Paper Copies of Electronic Documents

You may request paper copies of your documents, free of charge, at any time. To request a paper copy of any electronic document we have provided to you, please contact us at 800.242.7666. 

Withdrawing Consent

You may withdraw your consent to receive electronic documents at any time. If you wish to do so, access your online account information at http://www.acuity.com and change your settings to unenroll in eDelivery. There are no conditions, consequences, or fees to withdraw your consent to receive electronic documents. 

Unenrolling in eDelivery may take up to 24 hours after the request is received to take effect. After your withdrawal has been processed, any new documents generated for your policy will be sent via the United States Postal Service to the address last known to us. 

Hardware and Software Requirements

In order to receive electronic documents you must have the following:

  • Access to a computer or other device that can connect to the Internet
  • A valid email address
  • A web browser
  • Software that enables you to view Portable Document Format (PDF) files, such as Adobe® Reader®

If our hardware or software requirements change, and that change creates a material risk that may cause you to be unable to access or retain electronic documents, we will inform you of the revised hardware and software requirements. You will then need to review the new requirements and once again indicate your consent to continue to receive electronic documents. 

Updated Terms and Conditions

We may update these Terms and Conditions at anytime and will advise you of any changes via the email address you have provided to us. Your continued participation in the eDelivery option will constitute your acceptance of any changes made to these Terms and Conditions. Please keep a record of these Terms and Conditions for future reference. 


Last updated 03/12/2019