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New Mexico Wildfire Information and Assistance

Information for New Mexico policyholders pertaining to the recent wildfires. View now

An insurer with people at the heart.


At Acuity, we empower our teams to go above and beyond at every turn, so your experience as a new policyholder is seamless, your coverage fits your needs, and your claims process is easy and stress free. Explore how we can help you protect the things you love. Do you want to experience insurance that comes from the heart?

Why Acuity

What sets us apart
Contact us

Unmatched Service

We provide personalized service that goes beyond what you'd expect. Call us: 800.242.7666.

Claims service

Stress-free Claims

We'll assign a dedicated claims specialist to guide you through the process for an easy path to resolution.

Deep expertise

Deep Expertise

We leverage 97 years of insurance experience and deep expertise in the industries we serve, to better serve you.

Network of agents

Network of Agents

We partner with a network of over 30,000 independent agents to provide expert advice and guidance to you.


Our philosophy


Insurance that puts your heart first

With our hearts in the right place, you can be free to follow yours. That's why we provide coverage to protect the things you love and service that loves you back.


Answers to common insurance questions from our friendly team of experts.

A mutual insurance company is owned by policyholders—not stockholders or Wall Street investors focused on quarterly profits and stock prices.   


At Acuity, we love that being a mutual insurance company allows us to do what’s right for you, our policyholders. Yep, you heard us. Our focus is to keep you safe and financially secure over the long term.  


We hope the feelings are mutual!

Insurance agents are licensed and trained to help you understand and find the insurance coverage that’s right for you. However, like pizza, there are many different types of insurance agents. Acuity partners with highly trained independent insurance agents. Independent agents represent multiple insurance carriers and offer unbiased advice on the best insurance options for your specific needs.  


Do you want an agent who is located near you? We’ve got it.  


Looking for an agent who specializes in your type of business? We’ve got that too.


Find your perfect match today!

We sure do, and it’s a great app at that. And with a 4.8-star rating on iOS and 4.7-star rating on Android, you don’t just have to take our word for it.   


Our app allows you to:  

  • Access your agency information effortlessly 

  • Conveniently add your vehicle ID cards to your Apple Wallet* 

  • Have digital copies of your certificates of insurance for any situation 

  • Instantly connect with Emergency Roadside Assistance 24/7 

  • Have personal step-by-step guidance with the claim process on your phone 

  • Search through our extensive preapproved repair shops near you 

  • Pay scheduled bills with debit/credit or checking account 

  • Be in the loop on new information by signing up for electronic mail or text message notifications 


*Vehicle ID card does not meet requirements for proof of insurance as required in some states.


Apple mobile app badge, download on the app store Google mobile app badge, get it on Google play

There are several ways you can pay your bill:

  • Online—Pay online by logging in or by entering your policy number, zip code, and agency code.  

  • Phone—You can pay over the phone by calling our billing team at 800.242.7666 x5511. Representatives are available Monday through Friday, 7 a.m. to 6 p.m. (CT).  

  • Auto pay—Sign up for automatic payment options with your online account or by completing the personal lines or commercial lines form. 


If you like flexibility, you can choose a different way each time. Or if you prefer to set it and forget it, you can set up auto payments and be good to go!


Claims happen. While the situation that caused the claim may be unpleasant, reporting a claim shouldn’t be. Our goal is to connect you with your single point of contact for your claim quickly and easily.


Here’s how you can report your claim:

  • Call Acuity—Our claims team will help you with the claims process. You can report a claim over the phone at 800.242.7666.  

  • Online or mobile app—Report a claim online or in our app and receive the same great claims experience from our claims team. 

  • Contact your agent—Your agent can also report the claim on your behalf.


A foundation of strength. A reputation for service.

$6+ Billion
In total assets
We have the financial strength to provide claims support when you need it.
rated by AM Best
Only commercial regional insurer to be rated A+ by both AM Best and Standard & Poor's, making Acuity an icon of strength. **
We're a partner our policyholders trust to protect what they love. **