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Acuity Named a Top Company for Claims Service
February 24, 2021

Acuity is named one of the 10 best insurers in the nation for claims service in a recent study by CRASH Network. In addition to being ranked in the top 10 auto insurers nationwide, Acuity is the highest-ranked Wisconsin-domiciled insurer. 


“We are honored to be recognized for the quality claims service we deliver,” said Ben Salzmann, Acuity President and CEO. “People know they can count on Acuity.”


CRASH Network surveyed over 1,100 collision repair shops across the country for its 2021 Insurer Report Card. Shops were asked to grade the claims service of insurance companies they interact with on a regular basis based on how well each company’s claims handling policies, attitude, and payment practices ensure quality repairs and customer service.


“Acuity is committed to providing world-class service in claims, and being rated a top company in the CRASH Network survey shows we are doing just that,” said Jamie Loiacono, Acuity’s Vice President – Claims. “Being recognized by CRASH Network is particularly rewarding because the rating comes from collision repair professionals at body shops who know first-hand how well we handle claims compared to other insurers.”


According to the CRASH Network, highly rated insurance companies don’t pressure repair shops to cut corners or install lower quality parts and don’t add administrative steps that slow down the repair and claims process. Survey results show that many insurers getting the highest grades are regional insurance companies. Large carriers fared poorly, with none of the top 10 largest auto insurers in the country earning above a C+ grade.


Acuity Insurance, headquartered in Sheboygan, Wisconsin, insures over 125,000 businesses, including 300,000 commercial vehicles, and nearly a half million homes and private passenger autos across 29 states. Rated A+ by A.M. Best and S&P, Acuity employs over 1,400 people.

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