Frequently Asked Questions

We know insurance can be confusing. To help you make a clear decision when it comes to selecting the right coverage, our insurance experts provide answers to some of the most commonly asked questions.

General information

For both personal insurance and business insurance, you can get a quote directly through us or by contacting a local independent insurance agent using our Find an Agent tool.


Want to be part of the #2 Best Place to Work® in the nation? Visit our careers page to learn more about life at Acuity and career opportunities.



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  • Internet Explorer 11
  • Microsoft Edge
  • Firefox 13 or higher
  • Chrome 16 or higher
  • Safari (On Mac) 5-7

To determine the version of your web browser, select the About option from the Help menu. If you need to update your web browser software, follow one of the links below:

Additional Software Requirements:

  • Adobe Acrobat Reader 9 or higher
  • Adobe Flash Player 10 or higher
  • Browsers must support Javascript
  • Browsers must accept session-based cookies
  • Browsers must support 128-bit encryption

Need Help?

Please contact the ACUITY Help Desk at 800.242.7666, extension 4357 (HELP).

Hours of Operation:

  • Monday - Friday: 6:30 a.m. - 6:00 p.m., CST