Frequently Asked Questions

We know insurance can be confusing. To help you make a clear decision when it comes to selecting the right coverage, our insurance experts provide answers to some of the most commonly asked questions.

AcuitySmartPay

To issue a policy on AcuitySmartPay, you will need to submit the following:
AcuitySmartPay Agreement
AcuitySmartPay billing contact name, phone number, and email address
Banking information to set up automatic withdrawals of your monthly premium payments from a checking or savings account of your choice


To access your AcuitySmartPay monthly report, you must sign in to the Acuity website using the login ID and password you created;  then click on the AcuitySmartPay link.  If you do not have a login ID and password, go to www.Acuity.com and click on New User.  If you are unable to create a login ID and password, contact an Acuity customer service representative at 800.242.7666, extension 4357.


To update your contact information, please contact an Acuity customer service representative at 800.242.7666, extension 5533.


Log in to the Acuity website.  Click on the Update User Information link on the Customer Care page.  When the question “Do you want to be designated as an AcuitySmartPay contact?” is displayed, select “Yes.”  A message stating “Your information has been successfully updated.” will be displayed.


Log in to the Acuity website.  Click on the AcuitySmartPay link on the Customer Care page.  On the Reporting Periods screen, click Enter in the Action column for the next available report.  Enter exposure information for all class codes displayed and submit the information.  For more detailed instructions, please review the AcuitySmartPay User Guide. 


Monthly reports are due on the 15th of each month.  The due date for the first monthly report may vary based on policy effective date.  To access pending and completed monthly reports, click on the AcuitySmartPay link located on the Customer Care page of the Acuity website.


If you forget to submit your monthly report, Acuity will calculate an estimated report based on 2/12 the current estimated annual exposures.  In addition, Acuity will add the monthly installment for your other commercial lines coverages. A second missed report in the same policy term will result in removal from the AcuitySmartPay program.


If you have entered an incorrect payroll amount, please contact an Acuity customer service representative at 800.242.7666, extension 5511.


A report will be created for each month within the policy term once the policy is issued.  The report for the first month must be completed before the next month’s report will become available.  Report due dates may be adjusted based on the date the policy was issued. 


It is important to submit your report every month even if you do not have any payroll to report.  Simply enter zero in the gross payroll fields when submitting payroll information.


You can be logged out of your AcuitySmartPay session if: 
Connectivity with your internet service provider was lost.
A technical problem occurred within the AcuitySmartPay system.
The session was inactive for more than 30 minutes.  This is referred to as “timing out.”


If you are logged out of the system due to inactivity, you will be returned to the Log In screen and any unsaved changes will be lost.


If you are logged out of the system or close your AcuitySmartPay session before completing your monthly report, any unsaved changes will be lost and you will be required to reenter the report.  You can save the monthly report by clicking on the “Save Without Submitting” button at the bottom of the screen.  Your report will not be submitted until you accept the AcuitySmartPay Terms and Conditions and click the “Continue” button on Step 4 of the monthly reporting process.


At this time, AcuitySmartPay is only available for Workers’ Compensation.  However, any other lines of insurance on your policy will be billed monthly in conjunction with Workers’ Compensation.


Yes.  When you log in to submit your monthly AcuitySmartPay Report, you will also see the monthly installment for your other commercial lines coverages.  By using AcuitySmartPay, you authorize Acuity to make a withdrawal from the account of your choice for ALL of your monthly premium.


Yes.  If you would like to switch from AcuitySmartPay to another payment plan, please contact an Acuity customer service representative at 800.242.7666 extension 5511.


No.  All Workers’ Compensation policies are subject to an audit.   If the payroll information is entered accurately during the policy term, there should be no surprises when the audit is completed.


Audits are handled just like any other Acuity payment plan. 


Possibly.  However, any refunds or owed premium balances typically are significantly smaller than traditional payment plan audits.  Also, because your premium is calculated monthly based on what you report every month, the more accurate you are in your reporting, the less chance of any surprises during your audit.


Fixed charges include the following:
Class codes which are not based on payroll
Expense constant
Flat fees


Fees would include the following:
Automatic payments withdrawn from checking or savings include a $2 service charge.
A $25 ($20 in Arizona and Tennessee) fee will be assessed when any premium payment is returned by the bank due to non-sufficient funds (NSF).
A $20 fee will be assessed if an Acuity employee enters the monthly payroll for you.


No.  A down payment of 15% of the estimated Workers’ Compensation and other commercial lines premium is required when a policy is initially set up on AcuitySmartPay.  The down payment is credited to Workers’ Compensation premium paid, at audit.