Frequently Asked Questions

We know insurance can be confusing. To help you make a clear decision when it comes to selecting the right coverage, our insurance experts provide answers to some of the most commonly asked questions.

Account information

Creating an account is easy. Simply click "Sign in" at the top screen, then click "Create account". All you will need is your policy number, ZIP code, and Agency Code to get started.

Creating an account will give you access to an entire suite of tools including make a payment, report a claim, and view copies of your policy documents of vehicle ID cards all with a click of a button.

If you already have an account with us but have another policy, you will have to register your new policy with us for it to appear on your account. On the customer care page click "Register another policy." You'll need your policy number, ZIP code, and Agency Code. 

There are a few things to consider when changing your password. Make sure your new password is 6 characters long, at least one alpha character, and one numeric character. It also can't be a password you've used with us before. Once you click submit, exit out of your browser. When you come back to our site your new password should be ready to use.

No fear! Our Help Desk team is here to save the day. If your with us during standard business hours, our live chat will be available from 7:00 a.m. to 5:00 p.m. Or, you can call 800.242.7666 ext. 4357 (HELP) or email us at

Find your vehicle ID cards by logging into your account and clicking on Vehicle ID Cards on the Customer Care page.

You can access a copy of your policy by logging into your account. From the customer care page click on View Policy Documents then simply choose which document you would like to see.

Sorry, online policy changes are not available at this time.  Please contact Acuity or your agent for assistance.