Take advantage of our convenient online reporting and get the claims process started immediately by just answering a few questions.
Have questions? We have answers.
If you’re involved in an auto accident, contact our claims office at 800.242.7666. You can also contact your local agent or report the claim online. When reporting a claim, please have all the pertinent information available, such as the date, time, location of the loss, and names and contact information of the parties involved.
The claim should be reported to Acuity as soon as practicable or reasonable.
Once the claim is reported to our claims office, you will be contacted by your assigned claims representative who will walk you through our claims process and answer any questions. Our goal is to contact you the same business day or within 24 hours of when the loss is reported.
Yes. The other insurance carrier needs to complete their investigation similar to how we complete ours. If you are uncomfortable with anything they may be asking, please contact us to discuss your concerns. It is your right to refuse a recorded statement to the other person’s insurance carrier.