Securing Your Retail Environment
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Posted by Sarah B. on October 26, 2016 in Merchant Focus

As a retail business owner, you keep track and are aware of the items in your building and their values. Instinctively, you secure your building. You do your homework and research available options for security companies, video surveillance, sensor tags, and more. But integrating security in your daily operations and with your team is just as important as having the technology you need.

 

One of the most important pieces to your security plan is having an engaged team who is genuinely supportive of their part in the security plan. If you have a number of employees, they may not have equal roles in the security of your store, but they all have important roles. For example, an employee who works on the sales floor will have a different role in the security plan than an employee who works at the cash register or in the stock room. If you have an employee who works in multiple roles, they need to understand the security risks that each role entails and why it is important.  Making this consideration a part of your hiring process is ideal, because it helps ensure security is a part of your store culture.

 

A key mistake to avoid, as identified by Carol Martinson, VP of Asset Protection for Supervalu Inc., who spoke at the 2016 National Retail Federation Loss Prevention Conference, is failing to conduct thorough pre-employment background checks. Other mistakes identified in her presentation included not confronting a problem behavior right away, not completing a thorough investigation when something does happen, and the assumption that once law enforcement is involved you’re no longer responsible. She talked about violence prevention, which is itself a security issue. It is important that people pay attention to and recognize warning signs, and report those warning signs to the proper authorities, either within the business or the police. Finally, Carol talked about how there needs to be an appropriate and decisive response to the warning signs or intelligence received.

 

Talking about security and violence prevention with your team is very important and should be a part of how you operate—so you can continue to operate.  

Sarah B. is our Retail guru
Sarah B. came to Acuity this year with a background in retail. She studied Interior Architecture in college and completed an online business education program through Harvard Business School. She also has a wide range of commercial insurance experience and has earned her Associate in General Insurance (AINS), Associate in Insurance Services (AIS), and Chartered Property Casualty Underwriter (CPCU) designations. This made her the perfect addition to the Acuity Mercantile team. If she could travel anywhere in the world, she would return to Italy. She spent three weeks there during college studying architecture and design and has wanted to go back ever since.


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Posted By: Aaron S. on December 1, 2017 in Merchant Focus
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