Are You Using Your Roadside Assistance to Its Full Potential
Posted by Lisa D. on February 24, 2016 in Auto Focus

It happens to the best of us. You are on your way to work and your car breaks down, or you are at the grocery store and accidently lock your keys in your car. Whether you are stranded on the side of the road, in a parking lot, or in your driveway, there is a lot that can go wrong. However, determining where to go for roadside assistance help should be easy. If you have auto insurance with Acuity, we should be your first and only call for help.


Acuity offers Roadside Assistance when Towing and Labor coverage is purchased for your vehicle. Our Roadside Assistance covers:


Towing. Transportation to a repair shop if your vehicle isn’t driveable.

Jump-start. Starting your vehicle if the battery fails.

Locksmith service. Getting into your vehicle if your keys are lost, stolen, or locked inside your vehicle. We’ll also help if your key breaks off in the ignition, door, or trunk.

Tire change. Replacing a flat tire with a spare.

Fuel and fluid delivery. Delivery of gas or oil for your vehicle.

Winching. Pulling your vehicle out with a motor-powered cable or chain if trapped in snow, mud, water, or sand.


If you are in need of any of these services and have Acuity’s Roadside Assistance, just one call, click, or tap will get you the help you need to get back on the road. Help is available 24/7 and in all 50 states. Give us a call, go online to Acuity’s website, or access our mobile app for assistance. There is no up-front payment or reimbursement hassles after coverage is verified.


There are specialty companies that sell roadside assistance services, but coverage is often available from your auto insurance company. Check with your auto insurance company about your roadside assistance coverage and options. Here are some questions you can ask to make sure you are getting the best value:


  • Which roadside assistance services are covered?
  • What limit options are available?
  • Does coverage apply to all vehicles or only certain vehicles?
  • Whom do I contact for assistance and how?
  • When and where is assistance available?


Will using any of these services increase my premium?


Acuity’s Roadside Assistance coverage typically pays for the service, but not the parts. For example, you won’t have to pay for a locksmith to unlock your car, but will be responsible for the cost of a new key. If your vehicle runs out of gas, the cost to deliver gas is covered, but you will have to pay for the cost of the gas out of your own pocket.


Like other insurance coverages, purchasing roadside assistance allows you to pay a fraction of the total incurred expenses in the unfortunate situation your car breaks down. Whether you find yourself in need of a tow or a jumpstart, with a flat tire, out of gas, or stuck in the mud or snow, Acuity’s Roadside Assistance will help protect you and your family, provide piece of mind, and keep your life moving. If you don’t have roadside assistance, call your Acuity independent insurance agent now, and ask how you can get it added to your policy.

Lisa D.
Lisa D. has over 14 years of experience in the auto insurance industry, including 12 years at ACUITY. She obtained her P&C license and sold personal insurance for two years before starting at ACUITY, where she focuses on researching new auto coverages, helping with the auto pricing system, and leading auto insurance-related projects. On top of that, Lisa has her Association in General Insurance (AINS) and Associate in Personal Insurance (API) designations. Outside of work, Lisa enjoys cooking, photography, and spending time with her family. The last two go hand in hand, as she takes pictures of her kids every day.

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