Our people make the difference
When someone experiences a claim, we assign one claims representative who will serve as a single point of contact for all aspects of the claim.
Our claims representatives are multi-line property and casualty adjusters equipped with a rich depth of knowledge to ensure the best customer service possible. Our claims representatives complete ongoing claims-specific education courses and certifications.
We know having a claim can be stressful. So, when a claim comes in, we strive to put the minds of our customers at ease.
Every day our claims team works to defend our customers’ livelihoods. Our representatives work closely with our network of attorneys to review each claim for its individual merits. We are not afraid to litigate and defend our customers against lawsuits.
Right away you could see they were about people and building relationships. What it really came down to in the end was people, relationships, compassion, and love.