Updated: June 16, 2020
At Acuity, protecting you is our top priority. Our financial strength and stability built over 95 years of doing business ensures that we will be there after accidents, storms, and other losses when you need us most.
We are actively monitoring the coronavirus situation and taking proactive measures to keep our employees healthy and ensure there is no impact to normal customer service operations. Our employees are equipped with the technology they need to work remotely and from home, ensuring minimal disruption to operations and providing the service and support you need during this time.
In response to decreased driving, we are discounting our personal auto rates for our customers. This reduced-driving discount will be automatically applied to policies for both existing and new customers, pending regulatory approval.
You may see the discount in one of three ways:
*Not applicable in Nevada
We recognize that you may have questions about late payments, fees, cancellations, non-renewals, and other issues. We are working with customers who are experiencing financial difficulties on a case-by-case basis during this challenging time.
Please call us to discuss your options at 800.242.7666 ext 5511 to speak with our Billing Department.
To report a claim or for questions about your claim, call 800.242.7666, 24 hours a day, 7 days a week.
You can access your policy information quickly and easily 24/7 within your online account. Create an online account by visiting acuity.com/new-user.
E-Delivery provides the fastest access to your policy documents, particularly during a time when postal services are prioritizing the delivery of essential supplies. You will need an online account. Once you are signed in, you will find your e-Delivery preferences under Account Management.
You can also manage your policy 24/7 using the Acuity mobile app, available in the App Store or Google Play.
We pride ourselves on giving back to the community and being there when people need us. This is why we have made it a priority to give back during this time.
“This is an unprecedented time in the history of our nation and the world,’” said Ben Salzmann, Acuity President and CEO. “Supporting the community is always a priority for Acuity, and there has never been a higher need for essential services than right now when many individuals and families have had their lives significantly disrupted.”
Here are a few of the things we are working on during this time:
Auto Discount FAQs
Have questions? We have answers.
You do not need to take any action to receive this discount. Pending regulatory approval, Acuity will automatically add a COVID Reduced-Driving Discount Endorsement to our personal auto policies. This endorsement will show as a credit on your policy declaration page(s). You can view your policy documents, including your declaration page, 24/7 within your Acuity online account.
If you have any questions or would like to discuss specific details of how this credit impacts your policy, please contact your agent. You can look up your agent’s contact information here.
Our team is working simultaneously to update our systems and gain the needed regulatory approvals to apply this credit. We anticipate processing the discount over the next few weeks on a state-by-state basis as we receive each state’s approval.
Whether your Acuity auto policy covers your car, truck, or motorcycle, this credit applies for all types of personal vehicles.
Have questions? We have answers.
We are here during these challenging times to provide assistance. If you are experiencing financial hardship related to the COVID-19 pandemic, please call us at 800.242.7666 to discuss payment options.
We are working with each customer to find a payment option that works for your specific needs. If you are unable to pay the amount owed, please call us at 800.242.7666 to discuss options.
We are here during these challenging times to provide assistance. If you are experiencing financial hardship related to the COVID-19 pandemic, please call us at 800.242.7666 to discuss payment options available.
Providing coverage you need during these challenging times is important to us. If your policy renewal is coming up and you are unable to make the full payment, please call us at 800.242.7666 to discuss payment options.
We are available to work with you to avoid late fees. Please call us at 800.242.7666 to discuss payment options.