We provide personalized service that goes beyond what you'd expect. Call us: 800.242.7666.
We'll assign a dedicated claims specialist to guide you through the process for an easy path to resolution.
We leverage 97 years of insurance experience and deep expertise in the industries we serve, to better serve you.
Network of Agents
We partner with a network of over 30,000 independent agents to provide expert advice and guidance to you.
With our hearts in the right place, you can be free to follow yours. That's why we provide coverage to protect the things you love and service that loves you back.
A mutual insurance company is owned by policyholders—not stockholders or Wall Street investors focused on quarterly profits and stock prices.
At Acuity, we love that being a mutual insurance company allows us to do what’s right for you, our policyholders. Yep, you heard us. Our focus is to keep you safe and financially secure over the long term.
We hope the feelings are mutual!
Insurance agents are licensed and trained to help you understand and find the insurance coverage that’s right for you. However, like pizza, there are many different types of insurance agents. Acuity partners with highly trained independent insurance agents. Independent agents represent multiple insurance carriers and offer unbiased advice on the best insurance options for your specific needs.
Do you want an agent who is located near you? We’ve got it.
Looking for an agent who specializes in your type of business? We’ve got that too.
We sure do, and it’s a great app at that. And with a 4.8-star rating on iOS and 4.7-star rating on Android, you don’t just have to take our word for it.
Our app allows you to:
Access your agency information effortlessly
Conveniently add your vehicle ID cards to your Apple Wallet*
Have digital copies of your certificates of insurance for any situation
Instantly connect with Emergency Roadside Assistance 24/7
Have personal step-by-step guidance with the claim process on your phone
Search through our extensive preapproved repair shops near you
Pay scheduled bills with debit/credit or checking account
Be in the loop on new information by signing up for electronic mail or text message notifications
*Vehicle ID card does not meet requirements for proof of insurance as required in some states.
There are several ways you can pay your bill:
Online—Pay online by logging in or by entering your policy number, zip code, and agency code.
Phone—You can pay over the phone by calling our billing team at 800.242.7666 x5511. Representatives are available Monday through Friday, 7 a.m. to 6 p.m. (CT).
Auto pay—Sign up for automatic payment options with your online account or by completing the personal lines or commercial lines form.
If you like flexibility, you can choose a different way each time. Or if you prefer to set it and forget it, you can set up auto payments and be good to go!
Claims happen. While the situation that caused the claim may be unpleasant, reporting a claim shouldn’t be. Our goal is to connect you with your single point of contact for your claim quickly and easily.
Here’s how you can report your claim:
Call Acuity—Our claims team will help you with the claims process. You can report a claim over the phone at 800.242.7666.
Online or mobile app—Report a claim online or in our app and receive the same great claims experience from our claims team.
Contact your agent—Your agent can also report the claim on your behalf.